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Frequently Asked Questions
Below you'll find answers to the questions that we get asked most often about the air services on our Boeing 717-200 routes between Sydney and Melbourne. If you can't find an answer here, please contact us.
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| Who are Impulse Airlines? |
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Impulse Airlines is one of Australia's largest independent regional passenger and freight operators. The wholly Australian operated company was founded in 1982 by Gerry McGowan and his wife Sue, as a dedicated carrier of freight for the John Fairfax newspaper group, which publishes The Sydney Morning Herald, The Age and The Australian Financial Review. Impulse still maintains air freight distribution and warehousing activities for Fairfax. In 1993, Impulse extended into passenger services by acquiring the assets of NSW regional operator Oxley Airlines from Oxley's receiver. Since then, it has established a route network covering 15 destinations, including Sydney, Brisbane, Melbourne and Canberra. |
| How do I book? |
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You can book your flight 24 hours a day on this web site or call us 7 days a week on |
| When should I check in? |
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Check in is available up to 30 minutes prior to the scheduled departure time of your flight. We would recommend that you do arrive 45 minutes prior in case of congestion. |
| Where do I catch my flight? |
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Impulse Airlines are departing and arriving at Mascot Airport in Sydney and Tullamarine Airport in Melbourne. Map information is avaliable on our Map Page. |
| Can my travel agent book for me? |
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Yes they can, but because Impulse Airlines does not pay travel agents any commission, some agents may charge a fee for this service or may choose not to book your flights for you. |
| How much does it cost? |
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Unlike other airlines, our low fares don't come with complicated restrictions. You can expect a fair fare, whether you book at the last minute or in advance. Our service between Sydney to Melbourne costs $139 each way. For other fares, call our reservations desk on |
| What in-flight services will I get? |
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Food and drink... We figure you'd rather pay less for your flight than for a meal you don't want. With Impulse you will get complimentary tea and coffee. You can choose to order alcoholic beverages on board at a reasonable price. Newspapers are also complimentary for all our passengers. In-flight entertainment... There is no audio or video entertainment available. Pulse, our in-flight magazine is always brimming with interesting stories. |
| Are there special fares for children? |
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The "every seat, every day, every flight" low fare applies to everyone over the age of 3. Children under 3 are free, but must share the seat with an adult. Each child under the age of 3 must be accompanied by at least one adult.
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| Can Impulse Airlines travel be combined with any other airlines? |
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Our fares and documents are not inter-changeable with any other airline. You will need to make separate arrangements with the airline concerned. |
| When do I have to pay? |
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The method of payment is by credit card. This payment will be processed immediately once the reservation is confirmed. Cheques are not accepted. |
| Can I change my time and/or date of travel? |
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Yes, but it must be done a minimum of 30 minutes before the scheduled departure time of your flight. |
| Can I cancel my flights? |
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Yes, although once the fare is paid, no refunds will be given. A new booking must be made within 12 months of the cancellation date. Otherwise the credit will expire. When you re-book, you will need to pay any difference in the fare if you choose a different destination or if the fare has increased since the original purchase. |
| Can I change the name of the person travelling? |
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Yes, names of passengers can be changed up to 30 minutes before the scheduled departure time of your flight. |
| What happens if I miss my flight? |
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No refunds or credit can be provided unless you advise us of any cancellation to your flight/s or fail to turn up at the airport in time. Cancellations must be made at least 30 minutes before the scheduled departure time of your flight. |
| What is the baggage allowance? |
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A checked baggage allowance of 1 piece with a maximum of 32kg per fare paying customer is allowed. Additional baggage will be carried at the discretion of the airline and will be subject to available space. A charge of $10 per piece above the free allowance will be charged. Strollers/prams for children accompanying their parents will be carried for free. |
| What about cabin baggage? |
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In the interests of passenger comfort and safety, cabin baggage is strictly limited to one bag per passenger. It must be of a size to fit in the overhead locker or under the passenger's seat and must not weigh more than 4kg. Dimensions are not to exceed 36x25x43cm. In addition, passengers may take a laptop computer, suit bag, handbag, coats and cameras. Total combined weight must not exceed the 4kg limit. Normal laptop computers will form part of the weight allowance. |
| What arrangements can be made for disabled passengers? |
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Wheelchairs and assistance can be arranged for passengers who will require help boarding and disembarking the aircraft. Passengers who will need help with toilets or medical equipment. E.g. oxygen cylinders must have a fare-paying carer with them for the flight. Passengers' folding wheelchairs will be carried for free. If in any doubt as to the level of assistance you will require, please advise the reservation staff when booking. |
| Can I book as a group? |
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Yes, you can book through our call centre on |
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© 2000 - HP Open Skies, Impulse Airlines |